PRIVATE, ONE-TO-ONE CONSULTATIONS ALTAMONTE SPRINGS, FL

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Privacy Policy

Effective Date: August 8, 2026

Scalpologie (“Scalpologie,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when you visit our website, submit an inquiry, or communicate with our team.

This Privacy Policy explains how we collect, use, disclose, and protect personal information submitted through scalpologiehairclinic.com (the “Website”).

By using our Website or submitting information through our consultation form, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our Website, we may collect the following information:

Personal and Contact Information

When you request a consultation or contact us, we may collect:

  • First and last name
  • Phone number
  • Email address
  • Preferred method of communication
  • Information you provide in messages or inquiries

Hair Loss and Consultation Information

To help us understand your needs and determine appropriate consultation options, our inquiry form may ask for information such as:

  • Your preferred hair replacement option
  • Whether you have received a hair-loss diagnosis from a physician or dermatologist
  • Whether you have received a prescription for a cranial prosthesis
  • Whether your insurance company has provided prior authorization
  • Whether you are considering insurance benefits
  • Your preferred consultation format
  • Your expected timeframe for receiving hair replacement services
  • Other information you voluntarily provide about your hair replacement needs

Some information relating to your health or medical history may constitute sensitive or health-related information. Please do not provide medical information that is not reasonably necessary for your inquiry.

Payment and Coverage Information

If you inquire about payment or coverage, we may collect information concerning your preferred method of covering the cost of services, including:

  • Insurance benefits
  • HSA/FSA funds
  • Self-pay
  • Financing
  • Other payment preferences
  • Your indicated investment range

We do not request unnecessary financial information through the general consultation form.

2. How We Collect Information

We may collect information:

  • When you submit our consultation or contact forms
  • When you communicate with us by phone, email, text message, or other communication methods
  • When you voluntarily provide information during a consultation
  • When you browse or interact with our Website
  • Through cookies, analytics tools, or similar technologies, where applicable

3. How We Use Your Information

We may use the information we collect to:

  • Respond to your consultation request
  • Contact you regarding your inquiry
  • Understand your hair replacement needs
  • Help determine appropriate consultation or service options
  • Schedule or coordinate consultations
  • Communicate regarding medical wigs, cranial prostheses, hair toppers, lifestyle wigs, and related services
  • Provide information concerning insurance, HSA/FSA, self-pay, or financing options
  • Improve our Website and services
  • Respond to questions or requests
  • Maintain business and communication records
  • Send educational information or service updates when you have requested or consented to receive them
  • Send occasional promotional communications where permitted and where you have provided the appropriate consent
  • Comply with applicable legal and regulatory obligations
  • Protect the security and integrity of our Website and business

4. Telephone, Text, and Email Communications

If you provide your phone number or email address and consent to be contacted, Scalpologie may contact you regarding your inquiry, consultation, services, or other communications you have requested.

Depending on your selections, communications may occur by:

  • Phone
  • Text message
  • Email

You may request that we stop sending promotional communications at any time.

Please note that opting out of promotional communications does not necessarily prevent us from contacting you regarding an active inquiry, appointment, transaction, or other service-related matter.

5. Marketing Communications

If you separately opt in to receive educational information, service updates, or promotional emails, we may use your contact information for those purposes.

You may unsubscribe from promotional emails by following the unsubscribe instructions included in the communication or by contacting us directly.

6. Cookies and Website Technologies

Our Website may use cookies and similar technologies to:

  • Help the Website function properly
  • Understand how visitors use the Website
  • Improve Website performance
  • Remember certain preferences
  • Measure Website traffic and engagement
  • Support marketing or analytics activities, where applicable

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality.

7. How We Share Information

We do not sell your personal information.

We may share information when reasonably necessary to operate our business or provide requested services, including with:

  • Service providers that assist with website hosting, technology, communications, scheduling, analytics, or other business functions
  • Professional advisers, where appropriate
  • Insurance or reimbursement-related parties when you request assistance and authorize or permit the applicable disclosure
  • Government authorities or other parties when required by law
  • Parties involved in protecting our legal rights, property, security, or the safety of our users

We seek to limit disclosures to information reasonably necessary for the applicable purpose.

8. Health and Medical Information

Scalpologie’s consultation process may involve information relating to hair loss, medical diagnoses, prescriptions, or cranial prosthesis needs.

We take the privacy of this information seriously. However, submission of information through the Website does not necessarily establish a healthcare provider-patient relationship.

If you are asked to provide medical or health-related information, please provide only information necessary for the purpose for which it is requested.

Where applicable, additional privacy requirements may apply to information maintained by healthcare providers or other regulated entities.

9. Third-Party Websites and Services

Our Website may contain links to third-party websites, including social media platforms or other external services.

Scalpologie does not control the privacy practices of third-party websites. Your use of those websites is subject to their own privacy policies and terms.

We encourage you to review the privacy policies of any third-party website before providing personal information.

10. Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the Internet.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Respond to your inquiries
  • Provide or coordinate requested services
  • Maintain appropriate business records
  • Comply with legal, regulatory, accounting, or reporting obligations
  • Resolve disputes
  • Enforce our agreements
  • Protect our legal rights

The length of time information is retained may vary depending on the nature and purpose of the information.

12. Children’s Privacy

Our Website is not intended to knowingly collect personal information from children without appropriate authorization.

If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can review the information and take appropriate action.

13. Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information, including the ability to:

  • Request access to certain personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Withdraw consent for certain communications
  • Opt out of promotional email communications
  • Ask questions about how your information is used

Certain legal exceptions may apply.

To exercise a privacy right or ask a privacy-related question, please contact Scalpologie using the contact information provided below.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, Website, legal requirements, or privacy practices.

When we make changes, we may update the “Effective Date” at the top of this page.

We encourage you to periodically review this Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or how Scalpologie handles your information, please contact us:

Scalpologie
1150 Douglas Ave, Ste 2100
Altamonte Springs, FL 32714

Website: scalpologiehairclinic.com

For privacy-related requests, please include enough information for us to identify your inquiry and understand your request.

Answer a few brief questions about what you’re looking for. A member of the Scalpologie team will contact you within 1-2 business days to discuss your options.